Privacy Policy
Effective Date: January 1, 2025
Johnson Matthey Catalysis & Chiral Technologies (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jmcct.com and interact with our services.
Information We Collect
We collect information that you provide directly to us when you:
- Request product information, technical data sheets, or samples
- Register for an account or newsletter subscription
- Contact us through inquiry forms, email, or phone
- Attend our events, webinars, or training programs
- Apply for employment opportunities
- Submit requests for technical support or applications assistance
The types of information we may collect include:
- Name, email address, phone number, and company affiliation
- Job title, department, and professional role
- Shipping and billing addresses for product orders
- Technical requirements and project details for custom catalyst development
- Communication preferences and areas of scientific interest
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior through cookies and similar technologies:
- IP address and geographic location
- Browser type, operating system, and device information
- Pages viewed, time spent on pages, and navigation paths
- Referring website and search terms used to find our site
- Date and time of visits
This information helps us understand how visitors use our website, identify technical issues, and improve user experience.
Use of Information
We use collected information for the following purposes:
- Providing requested products, services, and technical support
- Processing orders and managing customer accounts
- Responding to inquiries and communicating about your requests
- Sending technical information, product updates, and marketing communications (with your consent)
- Conducting research and development activities
- Analyzing website usage to improve functionality and content
- Complying with legal obligations and enforcing our terms of service
- Preventing fraud and enhancing security
Information Sharing and Disclosure
We do not sell personal information to third parties. We may share information with:
Service Providers: Third-party vendors who perform services on our behalf, such as web hosting, data analysis, payment processing, and shipping. These providers are contractually obligated to protect your information and use it only for specified purposes.
Business Partners: Authorized distributors and sales representatives who assist in serving customers in specific geographic regions. We require partners to maintain appropriate data protection standards.
Legal Requirements: Government authorities or other third parties when required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement technical, administrative, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include:
- Encryption of data in transit using industry-standard protocols
- Access controls limiting information access to authorized personnel
- Regular security assessments and vulnerability testing
- Employee training on data protection and confidentiality
- Incident response procedures for addressing potential breaches
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of transmitted or stored information.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods consider:
- The nature of information and purposes for which it was collected
- Legal, regulatory, and contractual obligations
- Business operational needs and record-keeping requirements
- Statute of limitations for potential legal claims
When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access: Request confirmation of whether we process your personal information and obtain a copy of such information.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Restriction: Request restriction of processing your personal information in certain circumstances.
Portability: Request transfer of your personal information to another organization or directly to you.
Objection: Object to processing of your personal information for certain purposes, including marketing.
Withdrawal of Consent: Where processing is based on consent, withdraw such consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise these rights, contact us using the information provided at the end of this policy. We will respond to requests within legally required timeframes. We may request additional information to verify your identity before fulfilling requests.
Marketing Communications
With your consent, we may send marketing communications about our products, services, and events. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in marketing emails
- Updating your communication preferences in your account settings
- Contacting us directly to request removal from marketing lists
Opting out of marketing communications does not affect transactional messages related to your orders, account, or requested services.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand website usage patterns and popular content
- Measure effectiveness of marketing campaigns
- Provide relevant advertisements on third-party websites
You can control cookie settings through your browser preferences. Disabling cookies may limit functionality of certain website features. Our Cookie Policy provides detailed information about the cookies we use and how to manage them.
Third-Party Websites
Our website may contain links to third-party websites not operated or controlled by us. We are not responsible for privacy practices of these external sites. We encourage you to review privacy policies of any third-party websites you visit.
Children’s Privacy
Our website and services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
International Data Transfers
Johnson Matthey Catalysis & Chiral Technologies operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States, United Kingdom, and Singapore. These countries may have data protection laws different from your jurisdiction.
When transferring information internationally, we implement appropriate safeguards to protect your information, including:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions recognizing certain countries as providing adequate protection
- Your explicit consent for specific transfers
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on our website with a revised effective date. Material changes will be communicated through prominent website notices or direct communication to registered users.
Your continued use of our website and services after policy changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Johnson Matthey Catalysis & Chiral Technologies
Data Protection Office
Email: privacy@jmcct.com
Phone: +1-800-CATALYST
Address: 2003 Nolte Drive, West Deptford, NJ 08066, USA
For individuals in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection law.
Additional Information for California Residents
California residents have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request disclosure of personal information collected, used, disclosed, or sold.
Right to Delete: Request deletion of personal information we have collected.
Right to Opt-Out: Opt-out of sale of personal information. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To submit requests, contact us using the information above. We will verify your identity before processing requests. Authorized agents may submit requests on your behalf with proper documentation.
Additional Information for European Economic Area Residents
Residents of the European Economic Area have rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing: We process personal information based on:
- Performance of a contract with you
- Legitimate interests in operating our business and providing services
- Compliance with legal obligations
- Your consent where required
Data Protection Officer: You may contact our Data Protection Officer at dpo@jmcct.com for questions about data processing or to exercise your rights.
Supervisory Authority: You may lodge a complaint with the supervisory authority in your country of residence if you believe we have not adequately addressed your concerns.